I've been in the two wards described by Farid Rushdi in the article, "A tale of two wards: Serving 'the least of these.'" Well, maybe not the exact twos ward but certainly their equivalent somewhere in the world.
In the first, a man was treated abominably. In the second, he was treated wonderfully. Both were LDS wards. His conclusion was that he doesn't like The Church of Jesus Christ of Latter-day Saints but he loves the Mormons.
If this man walked into Church in your Ward and sat down in a pew, what would your reaction be? We all know what it should be, but what would it be? We all like to say we want to help the downtrodden, but usually it is only the socially acceptable downtrodden and on our own terms.
Some of the most selfish people I've ever known in the Church were the ones who did the most service. Why? Because they only helped in the ways they wanted to which wasn't necessarily in the way that was needed most. And, they didn't help in the Lord's way.
Whether we have a leadership position in the Church or we are just acting in our individual capacity, we should act consistent with the principles of the Gospel.